{"id":46579,"date":"2020-10-05T13:42:54","date_gmt":"2020-10-05T17:42:54","guid":{"rendered":"https:\/\/stg-interfacingcom-itcstaging.kinsta.cloud\/?p=46579"},"modified":"2021-05-03T14:23:58","modified_gmt":"2021-05-03T18:23:58","slug":"quest-ce-quune-signature-electronique-numerique-3","status":"publish","type":"post","link":"https:\/\/stg-interfacingcom-itcstaging.kinsta.cloud\/fr\/le-modele-shingo","title":{"rendered":"Le mod\u00e8le Shingo &#8211; Mesurer ce qui compte dans l&#8217;excellence op\u00e9rationnelle"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;Main Bkgrd Pic&#8221; _builder_version=&#8221;4.5.8&#8243; background_color=&#8221;#002d56&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;#002d56&#8243; background_color_gradient_end=&#8221;#002d56&#8243; background_color_gradient_type=&#8221;radial&#8221; background_image=&#8221;https:\/\/stg-interfacingcom-itcstaging.kinsta.cloud\/wp-content\/uploads\/2020\/10\/shutterstock_300828914-scaled.jpg&#8221; background_blend=&#8221;overlay&#8221; custom_padding=&#8221;35px||35px||true|false&#8221; custom_padding_tablet=&#8221;10vw||10vw||false|false&#8221; custom_padding_phone=&#8221;&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221;][et_pb_row admin_label=&#8221;Titre du mod\u00e8le Shingo&#8221; _builder_version=&#8221;4.5.8&#8243; custom_margin=&#8221;0px|auto|0px|auto|false|false&#8221; custom_padding=&#8221;||||false|false&#8221; locked=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.27.2&#8243;][et_pb_text admin_label=&#8221;The Shingo Model &#8211; Title&#8221; _builder_version=&#8221;4.5.8&#8243; text_font=&#8221;Poppins||||||||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;42px&#8221; text_line_height=&#8221;2em&#8221; header_font=&#8221;|800|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;72px&#8221; header_letter_spacing=&#8221;2px&#8221; header_line_height=&#8221;1.1em&#8221; header_3_font=&#8221;|300|||||||&#8221; header_3_text_color=&#8221;#ffffff&#8221; header_3_font_size=&#8221;42px&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;16px||-88px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; text_font_size_tablet=&#8221;28px&#8221; text_font_size_phone=&#8221;24px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; header_font_size_tablet=&#8221;8.5vw&#8221; header_font_size_phone=&#8221;&#8221; header_font_size_last_edited=&#8221;on|tablet&#8221; text_text_align=&#8221;center&#8221;]<\/p>\n<h1><strong>Le mod\u00e8le Shingo<\/strong><\/h1>\n<p>&nbsp;<br \/>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.5.8&#8243; text_font=&#8221;Poppins||||||||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;42px&#8221; text_line_height=&#8221;2em&#8221; header_font=&#8221;|800|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;72px&#8221; header_letter_spacing=&#8221;2px&#8221; header_line_height=&#8221;1.1em&#8221; header_3_font=&#8221;|300|||||||&#8221; header_3_text_color=&#8221;#ffffff&#8221; header_3_font_size=&#8221;27px&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;16px|||||&#8221; text_font_size_tablet=&#8221;28px&#8221; text_font_size_phone=&#8221;24px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; header_font_size_tablet=&#8221;8.5vw&#8221; header_font_size_phone=&#8221;5vw&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; text_text_align=&#8221;center&#8221;]<\/p>\n<h3><strong>Mesurer ce qui compte dans l&#8217;excellence op\u00e9rationnelle<\/strong><\/h3>\n<p>&nbsp;<br \/>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;The Shingo Model&#8221; _builder_version=&#8221;3.29.2&#8243; background_color=&#8221;#ffffff&#8221; custom_padding_tablet=&#8221;5vw|0|5vw|0|false|false&#8221; custom_padding_phone=&#8221;5vw||5vw||false|false&#8221; collapsed=&#8221;off&#8221;][et_pb_row _builder_version=&#8221;4.5.8&#8243; max_width=&#8221;80%&#8221; custom_padding=&#8221;0px||0px||false|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_text admin_label=&#8221;The Shingo Model &#8211; text&#8221; _builder_version=&#8221;4.5.8&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; header_text_color=&#8221;#000000&#8243; header_2_font=&#8221;Poppins|700|||||||&#8221; header_2_text_color=&#8221;#002d56 &#8221; header_2_font_size=&#8221;28px&#8221; header_3_font=&#8221;|700|||||||&#8221; header_3_text_color=&#8221;#002d56&#8243; header_3_font_size=&#8221;28px&#8221;]N\u00e9 \u00e0 Saga City, au Japon, Shigeo Shingo grandira pour devenir ing\u00e9nieur industriel et recevra un doctorat honorifique en gestion en reconnaissance de son expertise dans les pratiques de fabrication (ainsi que la force motrice derri\u00e8re les syst\u00e8mes de production Toyota). Son travail consistait \u00e0 d\u00e9finir la qualit\u00e9 \u00e0 la source, le flux de valeur \u00e0 travers les clients, la m\u00e9thodologie de travail avec z\u00e9ro inventaire et notamment son travail avec SMED (\u00e9change d&#8217;une minute de matrices) pour des machines \u00e0 prise rapide.<\/p>\n<p>Le Dr Shingo a ensuite \u00e9t\u00e9 honor\u00e9 en 1988 d&#8217;un prix annuel \u00e0 son nom (le prix Shingo pour l&#8217;excellence en fabrication). Le prix Shingo est d\u00e9cern\u00e9 chaque ann\u00e9e aux entreprises du monde entier qui obtiennent un \u00abstatut d&#8217;excellence op\u00e9rationnelle de classe mondiale\u00bb. Ce prix est officieusement appel\u00e9 le \u00abprix Nobel de la fabrication\u00bb, ayant atteint un statut de premier ordre au fil des ans.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Qu&#8217;est-ce que le mod\u00e8le Shingo est et n&#8217;est pas<\/strong><\/p>\n<p>Le mod\u00e8le Shingo comprend dix principes directeurs r\u00e9gissant la cr\u00e9ation de l&#8217;excellence op\u00e9rationnelle tout en les organisant en quatre dimensions. Le mod\u00e8le comprend \u00e9galement ce que l&#8217;on appelle le processus de transformation (connu sous le nom de diamant). La relation critique entre les syst\u00e8mes, les principes, les r\u00e9sultats et les outils est repr\u00e9sent\u00e9e dans ce diamant.<br \/>\n[\/et_pb_text][et_pb_image src=&#8221;https:\/\/stg-interfacingcom-itcstaging.kinsta.cloud\/wp-content\/uploads\/2020\/10\/Shingo_Model-labeled.png&#8221; alt=&#8221;source: shingo.org&#8221; title_text=&#8221;Shingo_Model-\u00e9tiquet\u00e9&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][et_pb_text admin_label=&#8221;The Shingo Model &#8211; text&#8221; _builder_version=&#8221;4.5.8&#8243; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; header_text_color=&#8221;#000000&#8243; header_2_font=&#8221;Poppins|700|||||||&#8221; header_2_text_color=&#8221;#002d56 &#8221; header_2_font_size=&#8221;28px&#8221; header_3_font=&#8221;|700|||||||&#8221; header_3_text_color=&#8221;#002d56&#8243; header_3_font_size=&#8221;28px&#8221; custom_padding=&#8221;||15px||false|false&#8221;]Le mod\u00e8le Shingo n&#8217;est pas un programme suppl\u00e9mentaire ou une initiative alternative que les organisations introduisent avec d&#8217;autres programmes. Il se concentre plut\u00f4t sur les principes directeurs de Shingo et leur importance en ce qui concerne les outils, les r\u00e9sultats, les syst\u00e8mes et la culture. Le mod\u00e8le Shingo donne une structure organisationnelle dans laquelle ils peuvent ancrer les initiatives et combler les lacunes vers l&#8217;excellence op\u00e9rationnelle.<br \/>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.5.8&#8243; background_color=&#8221;#f9f9f9f9&#8243; custom_padding=&#8221;|6px||6px|false|false&#8221; border_radii=&#8221;on|37px|37px|37px|37px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#000000&#8243; box_shadow_style=&#8221;preset3&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_text _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; header_2_text_color=&#8221;#002d56&#8243;]<\/p>\n<h2 style=\"text-align: center;\"><strong>UN REGARD SUR LES QUATRE D\u00c9MENSIONS DU DIAMANT<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;A look at the Four Dimensions of the Diamond&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; header_2_font=&#8221;Poppins|700|||||||&#8221; header_2_text_color=&#8221;#002d56 &#8221; header_2_font_size=&#8221;28px&#8221; header_3_font=&#8221;|700|||||||&#8221; header_3_text_color=&#8221;#002d56&#8243; header_3_font_size=&#8221;28px&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;0px||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||0px||false|false&#8221;]<\/p>\n<ul>\n<li><strong>Des principes<\/strong>\n<ul>\n<li>Ce sont les principes directeurs de Shingo utilis\u00e9s comme base pour b\u00e2tir une culture durable de l&#8217;excellence. Dans ce mod\u00e8le, les principes sont divis\u00e9s en trois dimensions (plus \u00e0 ce sujet ci-dessous).&nbsp;<\/li>\n<\/ul>\n<\/li>\n<li><strong>Outils<\/strong>\n<ul>\n<li>De nombreuses organisations feront l&#8217;erreur courante de trop se concentrer sur un outil ou un ensemble d&#8217;outils sp\u00e9cifique pour r\u00e9soudre leurs probl\u00e8mes. Les outils ne r\u00e9pondront qu&#8217;\u00e0 la question du \u00abcomment\u00bb et non \u00e0 la question du \u00abpourquoi\u00bb. Cela laisse les membres de l&#8217;\u00e9quipe qui ne comprennent pas pleinement \u00abpourquoi\u00bb, attendent des instructions ou sont incapables d&#8217;obtenir des r\u00e9sultats id\u00e9aux.&nbsp;<\/li>\n<\/ul>\n<\/li>\n<li><strong>Syst\u00e8mes<\/strong>\n<ul>\n<li>Toutes les entreprises qui r\u00e9ussissent sont constitu\u00e9es de syst\u00e8mes complexes, eux-m\u00eames constitu\u00e9s de couches de sous-syst\u00e8mes, dont chacun contient les outils n\u00e9cessaires pour obtenir des r\u00e9sultats positifs. Ces r\u00e9sultats positifs sont d\u00e9finis par la performance et l&#8217;excellence comportementale.&nbsp;<\/li>\n<\/ul>\n<\/li>\n<li><strong>R\u00e9sultats<\/strong>\n<ul>\n<li>C&#8217;est l&#8217;objectif que la plupart des dirigeants consid\u00e9reraient comme leur principale responsabilit\u00e9: les r\u00e9sultats ou plus commun\u00e9ment appel\u00e9s KPI (indicateurs de performance cl\u00e9s). Il est important de comprendre que les organisations auront toujours besoin de r\u00e9sultats de performance ou d&#8217;indicateurs de performance cl\u00e9s pour r\u00e9ussir. La valeur client sera toujours n\u00e9cessaire pour \u00e9valuer les performances par rapport au leadership de l&#8217;entreprise. Ce qui compte ici, c&#8217;est que les indicateurs de performance cl\u00e9s \u00e0 la tra\u00eene dans une organisation sont un indicateur des objectifs non atteints et puisque les organisations mettent l&#8217;accent sur les indicateurs de performance cl\u00e9s en tant que mesures du comportement, c&#8217;est donc la culture qui devra \u00e9galement \u00eatre abord\u00e9e.&nbsp;<\/li>\n<\/ul>\n<\/li>\n<li><strong>Culture<\/strong>\n<ul>\n<li>Le fondement de toute entreprise est la culture. C&#8217;est au c\u0153ur m\u00eame du mod\u00e8le Shingo. Tous les principes directeurs devront \u00eatre int\u00e9gr\u00e9s dans la culture. Les principes guideront les comportements id\u00e9aux vers ce qui deviendra des objectifs comportementaux. Le changement de ces comportements requis pour conduire le comportement futur des syst\u00e8mes se situe dans la transformation culturelle globale de l&#8217;organisation.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Understanding the need for the Shingo Model &#8221; _builder_version=&#8221;4.5.8&#8243; background_color=&#8221;rgba(0,45,86,0.9)&#8221; background_image=&#8221;https:\/\/stg-interfacingcom-itcstaging.kinsta.cloud\/wp-content\/uploads\/2020\/05\/shutterstock_746441521.jpg&#8221; background_blend=&#8221;darken&#8221; custom_margin=&#8221;6px||-40px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; custom_padding_tablet=&#8221;5vw|0|5vw|0|false|false&#8221; custom_padding_phone=&#8221;5vw||5vw||false|false&#8221; box_shadow_style=&#8221;preset1&#8243; collapsed=&#8221;off&#8221;][et_pb_row _builder_version=&#8221;3.29.2&#8243; max_width=&#8221;80%&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_text admin_label=&#8221;Understanding the need for the Shingo Model &#8211; title and text &#8221; _builder_version=&#8221;4.5.8&#8243; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; header_text_color=&#8221;#ffffff&#8221; header_2_text_color=&#8221;#ffffff&#8221; header_2_font_size=&#8221;28px&#8221; header_4_text_color=&#8221;#ffffff&#8221; custom_margin=&#8221;|15px||15px|false|false&#8221; custom_padding=&#8221;0px|||||&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"text-align: left;\"><b>COMPRENDRE LE BESOIN DU MOD\u00c8LE SHINGO<\/b><\/span><\/h2>\n<h2 style=\"text-align: left;\"><span style=\"font-size: 18px; text-align: left;\">Peu importe que les objectifs d&#8217;une organisation soient de nature altruiste ou financi\u00e8re, dans toutes les facettes de l&#8217;organisation, les dirigeants se concentrent sur les r\u00e9sultats. Les syst\u00e8mes sont con\u00e7us dans ce but pr\u00e9cis et des outils sont ensuite cr\u00e9\u00e9s pour prendre en charge ces syst\u00e8mes. Lorsqu&#8217;un outil ou un syst\u00e8me particulier n&#8217;atteint pas les r\u00e9sultats vis\u00e9s, les cadres commenceront le processus de changement ou de modification des syst\u00e8mes actuels utilis\u00e9s dans l&#8217;espoir d&#8217;atteindre l&#8217;objectif fix\u00e9.<\/span><\/h2>\n<p>Bien qu&#8217;en surface cette m\u00e9thodologie semble assez simple, elle manque la reconnaissance d&#8217;un composant critique. Les syst\u00e8mes et les outils ne peuvent pas faire fonctionner une entreprise seule. Ils ont besoin de personnes pour le faire correctement. Chaque personne dans une organisation se comporte d&#8217;une mani\u00e8re coh\u00e9rente avec ses ensembles individuels de valeurs et de croyances. C&#8217;est l&#8217;ensemble de tous ces comportements qui d\u00e9finira finalement la culture de l&#8217;organisation; et la culture est ce qui influencera grandement les r\u00e9sultats de toute organisation.<br \/>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|false&#8221; custom_padding_phone=&#8221;0vw|0px|0vw|0px|true|false&#8221;][et_pb_row _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221;][et_pb_text admin_label=&#8221;THE THREE INSIGHTS OF ORGANIZATIONAL EXCELLENCE&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; header_text_color=&#8221;#000000&#8243; header_2_font=&#8221;Poppins|700|||||||&#8221; header_2_text_color=&#8221;#002d56&#8243; header_2_font_size=&#8221;28px&#8221; header_3_font=&#8221;|700|||||||&#8221; header_3_text_color=&#8221;#002d56&#8243; header_3_font_size=&#8221;28px&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><strong>LES TROIS PERSPECTIVES D&#8217;EXCELLENCE ORGANISATIONNELLE<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p>Si nous regardons les organisations cr\u00e9\u00e9es par accident ou sans grande attention \u00e0 la culture, la plupart du temps, elles auront des effets n\u00e9gatifs de longue date. Les cultures construites autour de la promotion de ceux qui cherchent \u00e0 gagner du pouvoir peuvent avoir des individus qui gardent leurs connaissances pour eux-m\u00eames dans un effort pour maintenir l&#8217;autorit\u00e9 de prise de d\u00e9cision, car faire confiance aux autres n&#8217;est pas possible dans leur esprit. Cela obligera l&#8217;organisation \u00e0 r\u00e9agir aux probl\u00e8mes beaucoup plus lentement que d&#8217;habitude, en plus du fait que les d\u00e9cisions prises ne seraient pas dans le meilleur int\u00e9r\u00eat de l&#8217;organisation car le d\u00e9cideur n&#8217;est peut-\u00eatre pas la meilleure personne pour prendre la d\u00e9cision. En allant plus loin, on peut voir comment les organisations dont les comportements favorisent la peur ou le bl\u00e2me, le mode de survie, les coups de poignard dans le dos ou le malaise g\u00e9n\u00e9ral peuvent contribuer \u00e0 des cultures n\u00e9gatives end\u00e9miques \u00e0 l&#8217;organisation.<\/p>\n<p>D&#8217;un autre c\u00f4t\u00e9, si nous regardons les organisations pratiquant l&#8217;excellence op\u00e9rationnelle, nous voyons des entreprises construites autour de la confiance, de l&#8217;humilit\u00e9, du respect, de l&#8217;autonomisation de l&#8217;innovation et de la collaboration. La question devient maintenant de savoir ce qui est exactement \u00e0 la racine de ces organisations performantes? En quoi leurs r\u00e9sultats diff\u00e8rent-ils des cultures moindres et plus faibles? Comment g\u00e8rent-ils la culture plut\u00f4t que la culture g\u00e9rant l&#8217;organisation? Le mod\u00e8le Shingo aborde cela dans trois id\u00e9es distinctives qui se d\u00e9ploient dans les principes directeurs:<br \/>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_blurb title=&#8221;Des r\u00e9sultats id\u00e9aux exigent des comportements id\u00e9aux&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%151%%&#8221; icon_color=&#8221;#002d56&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;60px&#8221; _builder_version=&#8221;4.5.8&#8243; header_text_color=&#8221;#002d56&#8243; header_font_size=&#8221;20px&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;18px&#8221; custom_margin=&#8221;|0px||0px|false|false&#8221; custom_padding=&#8221;6px||0px|17px|false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;6px||0px|61px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|7px|7px|7px|7px&#8221; box_shadow_style=&#8221;preset1&#8243;]La fa\u00e7on dont les gens se comportent dans une organisation d\u00e9terminera en fin de compte les r\u00e9sultats de l&#8217;organisation.<\/p>\n<p>Les r\u00e9sultats id\u00e9aux ne seront obtenus que par les dirigeants qui cr\u00e9ent une culture o\u00f9 le comportement id\u00e9al est l&#8217;attente et pratiqu\u00e9 par chaque membre de l&#8217;\u00e9quipe.<br \/>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_blurb title=&#8221;Objectif et comportement du moteur des syst\u00e8mes&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%121%%&#8221; icon_color=&#8221;#002d56&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;60px&#8221; _builder_version=&#8221;4.5.8&#8243; header_text_color=&#8221;#002d56&#8243; header_font_size=&#8221;20px&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;18px&#8221; custom_margin=&#8221;|0px||0px|false|true&#8221; custom_padding=&#8221;6px||0px|17px|false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;6px||0px|61px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|7px|7px|7px|7px&#8221; box_shadow_style=&#8221;preset1&#8243;]En bref, les comportements sont fortement influenc\u00e9s par les croyances. Ce qu&#8217;il faut se concentrer \u00e0 cet \u00e9gard, c&#8217;est reconna\u00eetre l&#8217;effet des syst\u00e8mes sur le comportement.<\/p>\n<p>Si nous regardons les syst\u00e8mes dans leur ensemble, nous voyons qu&#8217;ils sont con\u00e7us pour cr\u00e9er un r\u00e9sultat d&#8217;affaire sp\u00e9cifique sans aucune consid\u00e9ration pour le comportement que le syst\u00e8me conduit.<\/p>\n<p>Cela laisse les gestionnaires travailler dur pour r\u00e9aligner la gestion, les am\u00e9liorations et les syst\u00e8mes de travail afin d&#8217;obtenir les r\u00e9sultats d&#8217;affaire id\u00e9aux.<br \/>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_blurb title=&#8221;Les principes informent le comportement id\u00e9al&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%131%%&#8221; icon_color=&#8221;#002d56&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;60px&#8221; _builder_version=&#8221;4.5.8&#8243; header_text_color=&#8221;#002d56&#8243; header_font_size=&#8221;20px&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;18px&#8221; custom_margin=&#8221;|0px||0px|false|false&#8221; custom_padding=&#8221;6px||0px|17px|false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;6px||0px|61px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; border_radii=&#8221;on|7px|7px|7px|7px&#8221; box_shadow_style=&#8221;preset1&#8243;]Les r\u00e8gles fondamentales qui r\u00e9gissent toutes les cons\u00e9quences sont appel\u00e9es principes.<\/p>\n<p>Plus on comprend les principes, plus la personne comprendra clairement quel serait son comportement par rapport aux principes.<\/p>\n<p>Mieux vous comprendrez le comportement id\u00e9al, mieux vous comprendrez comment concevoir des syst\u00e8mes pour obtenir des r\u00e9sultats id\u00e9aux.<br \/>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(0,45,86,0.87)&#8221; background_image=&#8221;https:\/\/stg-interfacingcom-itcstaging.kinsta.cloud\/wp-content\/uploads\/2020\/09\/shutterstock_1210005337-scaled.jpg&#8221; background_blend=&#8221;darken&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; custom_padding_tablet=&#8221;5vw|0|5vw|0|false|false&#8221; custom_padding_phone=&#8221;5vw||5vw||false|false&#8221; box_shadow_style=&#8221;preset1&#8243;][et_pb_row _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text admin_label=&#8221;The realization that business architecture is required&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; header_text_color=&#8221;#ffffff&#8221; header_2_text_color=&#8221;#ffffff&#8221; header_2_font_size=&#8221;28px&#8221; header_4_text_color=&#8221;#ffffff&#8221; custom_margin=&#8221;|15px||15px|false|false&#8221; custom_padding=&#8221;0px|||||&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><strong>UNE QU\u00caTE IMPRENABLE<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p>Si une organisation souhaite vraiment r\u00e9ussir \u00e0 long terme, elle devra \u00eatre implacable dans sa qu\u00eate d&#8217;am\u00e9lioration continue afin d&#8217;am\u00e9liorer les choses. Tout \u00e9chec \u00e0 fournir une am\u00e9lioration continue entra\u00eenera invariablement le d\u00e9clin de l&#8217;organisation. L&#8217;excellence doit toujours rester un point de mire unanime pour chaque membre de l&#8217;\u00e9quipe. Il est important que tous les membres de l&#8217;\u00e9quipe soient conscients que m\u00eame si la perfection ne peut pas \u00eatre r\u00e9ellement atteinte, c&#8217;est dans la poursuite de l&#8217;excellence \u00e0 la perfection qui fait ressortir le meilleur de tous les humains.<br \/>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;Value Proposition of a Business Architecture&#8221; _builder_version=&#8221;4.5.8&#8243; custom_padding=&#8221;0px||0px||false|false&#8221; custom_padding_tablet=&#8221;5vw|0|5vw|0|false|false&#8221; custom_padding_phone=&#8221;5vw||5vw||false|false&#8221; collapsed=&#8221;off&#8221;][et_pb_row disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Proposition de valeur d&#8217;une architecture d&#8217;entreprise&#8221; _builder_version=&#8221;3.29.2&#8243; max_width=&#8221;80%&#8221; custom_padding=&#8221;||5px|||&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.29.2&#8243;][et_pb_image src=&#8221;https:\/\/stg-interfacingcom-itcstaging.kinsta.cloud\/wp-content\/uploads\/2020\/10\/the-shingo-prize-for-operational-excellence-the-shingo-model-12-638-e1601936331724.jpg&#8221; title_text=&#8221;le-prix-shingo-d&#8217;excellence-op\u00e9rationnelle-le-mod\u00e8le-shingo-12-638&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||23px||false|false&#8221; box_shadow_style=&#8221;preset3&#8243;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;Making the Business Case to present Business Architecture to Senior Leadership&#8221; _builder_version=&#8221;4.5.8&#8243; background_enable_color=&#8221;off&#8221; background_enable_image=&#8221;off&#8221; background_blend=&#8221;darken&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; custom_padding_tablet=&#8221;5vw|0|5vw|0|false|false&#8221; custom_padding_phone=&#8221;5vw||5vw||false|false&#8221; collapsed=&#8221;off&#8221;][et_pb_row _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#002d56&#8243; custom_padding=&#8221;|0px||0px|false|true&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text admin_label=&#8221;TEN GUIDING PRINCIPLES OF THE SHINGO MODEL&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;12px&#8221; header_2_text_color=&#8221;#ffffff&#8221; custom_margin=&#8221;-32px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_blur=&#8221;0px&#8221; box_shadow_color=&#8221;#ffffff&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><strong>DIX PRINCIPES DIRECTEURS DU MOD\u00c8LE SHINGO<\/strong><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#002d56&#8243; custom_padding=&#8221;|0px||0px|false|true&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text disabled_on=&#8221;on|off|off&#8221; admin_label=&#8221;Guiding Principle&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;12px&#8221; header_text_color=&#8221;#edf000&#8243; header_2_text_color=&#8221;#edf000&#8243; custom_padding=&#8221;0px|0px|0px|5px|true|false&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"text-decoration: underline;\">PRINCIPE DIRECTEUR<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text disabled_on=&#8221;on|off|off&#8221; admin_label=&#8221;Meaning (source: shingo.org)&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;12px&#8221; header_text_color=&#8221;#edf000&#8243; header_2_text_color=&#8221;#edf000&#8243; custom_padding=&#8221;0px|0px|0px|5px|true|false&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"text-decoration: underline;\">SIGNIFICATION (source: shingo.org)<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#002d56&#8243; custom_padding=&#8221;|5px||5px|false|true&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; header_2_text_color=&#8221;#ffffff&#8221;]<\/p>\n<ol>\n<li>Diriger avec humilit\u00e9<\/li>\n<\/ol>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; header_2_text_color=&#8221;#ffffff&#8221;]Un trait commun parmi les principaux praticiens de l&#8217;excellence en entreprise est le sens de l&#8217;humilit\u00e9. L&#8217;humilit\u00e9 est un principe habilitant qui pr\u00e9c\u00e8de l&#8217;apprentissage et l&#8217;am\u00e9lioration. La volont\u00e9 d&#8217;un leader de rechercher des commentaires, d&#8217;\u00e9couter attentivement et d&#8217;apprendre continuellement cr\u00e9e un environnement o\u00f9 les associ\u00e9s se sentent respect\u00e9s et dynamis\u00e9s et donnent librement de leurs capacit\u00e9s cr\u00e9atives. L&#8217;am\u00e9lioration n&#8217;est possible que lorsque les gens sont pr\u00eats \u00e0 reconna\u00eetre leur vuln\u00e9rabilit\u00e9 et \u00e0 abandonner les pr\u00e9jug\u00e9s et les pr\u00e9jug\u00e9s dans leur qu\u00eate d&#8217;une meilleure voie.<\/p>\n<p>&nbsp;<\/p>\n<p>Exemples de comportement id\u00e9al<br \/>\n&#8211; Il y a un engagement de direction coh\u00e9rent et pr\u00e9visible l\u00e0 o\u00f9 le travail se d\u00e9roule.<br \/>\n&#8211; Les employ\u00e9s peuvent signaler les probl\u00e8mes en toute confiance gr\u00e2ce \u00e0 une r\u00e9ponse positive.<br \/>\n[\/et_pb_text][et_pb_blurb title=&#8221;Alignement des solutions d&#8217;Interfacing&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%57%%&#8221; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#edf000&#8243; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;17px&#8221;]Enterprise Process Center (EPC): Assurer la transparence des objectifs, des politiques, des processus et des performances.<\/p>\n<p>EPC et communication ouverte: postez ouvertement des probl\u00e8mes, des questions, des am\u00e9liorations avec la possibilit\u00e9 de surveiller les actions en aval.<br \/>\n[\/et_pb_blurb][et_pb_blurb title=&#8221;Alignement des solutions d&#8217;Interfacing&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%57%%&#8221; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#edf000&#8243; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;18px&#8221; disabled=&#8221;on&#8221; locked=&#8221;off&#8221;]EPC: Transparence (objectifs, politiques, processus, performances) \/ Communication ouverte: postez ouvertement les probl\u00e8mes, les questions, les am\u00e9liorations et surveillez les actions en aval.<br \/>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#002d56&#8243; custom_padding=&#8221;|5px||5px|false|true&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#ffffff&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#ffffff&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; header_2_text_color=&#8221;#ffffff&#8221;]2. Respect de l&#8217;individu<br \/>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; header_2_text_color=&#8221;#ffffff&#8221;]Le respect doit devenir quelque chose qui est profond\u00e9ment ressenti pour et par chaque personne dans une organisation. Le respect de chaque individu inclut naturellement le respect des clients, des fournisseurs, de la communaut\u00e9 et de la soci\u00e9t\u00e9 en g\u00e9n\u00e9ral. Les individus sont stimul\u00e9s lorsque ce type de respect est d\u00e9montr\u00e9. La plupart des associ\u00e9s diront qu&#8217;\u00eatre respect\u00e9 est la chose la plus importante qu&#8217;ils attendent de leur emploi. Lorsque les gens se sentent respect\u00e9s, ils donnent bien plus que leurs mains &#8211; ils donnent aussi leur esprit et leur c\u0153ur.<\/p>\n<p>Pour mieux comprendre le principe du respect de chaque individu, posez simplement la question \u00abpourquoi?\u00bb La r\u00e9ponse est que nous sommes tous des \u00eatres humains avec une valeur et un potentiel. Parce que c&#8217;est vrai, chaque individu m\u00e9rite mon respect.<\/p>\n<p>&nbsp;<\/p>\n<p>Exemples de comportements id\u00e9aux<br \/>\n&#8211; Cr\u00e9er un plan de d\u00e9veloppement pour les employ\u00e9s comprenant des objectifs appropri\u00e9s.<br \/>\n&#8211; Impliquer les collaborateurs dans l&#8217;am\u00e9lioration du travail effectu\u00e9 dans leurs domaines.<br \/>\n&#8211; Fournir continuellement un encadrement pour la r\u00e9solution de probl\u00e8mes.<br \/>\n[\/et_pb_text][et_pb_blurb title=&#8221;Alignement des solutions d&#8217;Interfacing&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%57%%&#8221; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#edf000&#8243; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;17px&#8221;]R\u00f4les et responsabilit\u00e9s clarifi\u00e9s<\/p>\n<p>Partage des connaissances entre d&#8217;autres personnes confront\u00e9es \u00e0 des probl\u00e8mes, des probl\u00e8mes et des solutions similaires<br \/>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#002d56&#8243; custom_padding=&#8221;|5px||5px|false|true&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; header_2_text_color=&#8221;#ffffff&#8221;]3. Focus sur le processus<br \/>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; header_2_text_color=&#8221;#ffffff&#8221;]Tous les r\u00e9sultats sont la cons\u00e9quence d&#8217;un processus. Il est presque impossible, m\u00eame pour les bonnes personnes, de produire syst\u00e9matiquement des r\u00e9sultats id\u00e9aux avec un processus m\u00e9diocre \u00e0 la fois \u00e0 l&#8217;int\u00e9rieur et \u00e0 l&#8217;ext\u00e9rieur de l&#8217;organisation. Il y a une tendance naturelle \u00e0 bl\u00e2mer les personnes impliqu\u00e9es lorsque quelque chose ne va pas ou n&#8217;est pas id\u00e9al, alors qu&#8217;en r\u00e9alit\u00e9, la grande majorit\u00e9 du temps, le probl\u00e8me est enracin\u00e9 dans un processus imparfait, pas dans les gens.<\/p>\n<p>&nbsp;<\/p>\n<p>Exemples de comportements id\u00e9aux<br \/>\n&#8211; Lorsqu&#8217;une erreur se produit, concentrez-vous sur l&#8217;am\u00e9lioration du processus qui a cr\u00e9\u00e9 l&#8217;erreur.<br \/>\n&#8211; Assurez-vous que toutes les pi\u00e8ces, mat\u00e9riaux, informations et ressources sont corrects et r\u00e9pondent aux sp\u00e9cifications avant de les utiliser dans un processus.<br \/>\n[\/et_pb_text][et_pb_blurb title=&#8221;Alignement des solutions d&#8217;Interfacing&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%57%%&#8221; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#edf000&#8243; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;17px&#8221;]Le processus est au c\u0153ur de l&#8217;EPC &#8211; transparence, gestion de la variance de localisation, visualisation, concentration sur l&#8217;am\u00e9lioration continue du processus et non sur le bl\u00e2me des individus.<br \/>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#002d56&#8243; custom_padding=&#8221;|5px||5px|false|true&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#ffffff&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#ffffff&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; header_2_text_color=&#8221;#ffffff&#8221;]4. Adoptez la pens\u00e9e scientifique<br \/>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; header_2_text_color=&#8221;#ffffff&#8221;]L&#8217;innovation et l&#8217;am\u00e9lioration sont la cons\u00e9quence de cycles r\u00e9p\u00e9t\u00e9s d&#8217;exp\u00e9rimentation, d&#8217;observation directe et d&#8217;apprentissage. Une exploration implacable et syst\u00e9matique de nouvelles id\u00e9es, y compris les \u00e9checs, nous permet d&#8217;affiner constamment notre compr\u00e9hension de la r\u00e9alit\u00e9.<\/p>\n<p>&nbsp;<\/p>\n<p>Exemples de comportement id\u00e9al<br \/>\n&#8211; Suivez une approche structur\u00e9e pour r\u00e9soudre les probl\u00e8mes.<br \/>\n&#8211; Encouragez les employ\u00e9s \u00e0 explorer de nouvelles id\u00e9es sans craindre l&#8217;\u00e9chec.<br \/>\n[\/et_pb_text][et_pb_blurb title=&#8221;Alignement des solutions d&#8217;Interfacing&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%57%%&#8221; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#edf000&#8243; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;17px&#8221;]Cadres structur\u00e9s et organis\u00e9s<\/p>\n<p>Approches int\u00e9gr\u00e9es des meilleures pratiques: (RACI, RASCI, SIPOC),<\/p>\n<p>M\u00e9thodologies d&#8217;am\u00e9lioration scientifique: Lean Six Sigma, Simulation, analyse d&#8217;impact bas\u00e9e sur l&#8217;intelligence<br \/>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#002d56&#8243; custom_padding=&#8221;|5px||5px|false|true&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; header_2_text_color=&#8221;#ffffff&#8221;]5. Flux et valeur d&#8217;extraction<br \/>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; header_2_text_color=&#8221;#ffffff&#8221;]La valeur pour les clients est maximis\u00e9e lorsqu&#8217;elle est cr\u00e9\u00e9e en r\u00e9ponse \u00e0 une demande r\u00e9elle et \u00e0 un flux continu et ininterrompu. Bien que le flux monobloc soit l&#8217;id\u00e9al, la demande est souvent fauss\u00e9e entre et au sein des organisations. Les d\u00e9chets sont tout ce qui perturbe le flux continu de valeur.<\/p>\n<p>&nbsp;<\/p>\n<p>Exemples de comportement id\u00e9al<br \/>\n&#8211; \u00c9vitez de cr\u00e9er ou d&#8217;avoir plus de produits ou de services que n\u00e9cessaire pour r\u00e9pondre \u00e0 la demande des clients.<br \/>\n&#8211; Assurez-vous que les ressources n\u00e9cessaires sont disponibles en cas de besoin.<br \/>\n[\/et_pb_text][et_pb_blurb title=&#8221;Alignement des solutions d&#8217;Interfacing&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%57%%&#8221; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#edf000&#8243; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;17px&#8221;]Flux de valeur automatis\u00e9s de bout en bout pour visualiser toutes les activit\u00e9s en amont et en aval<\/p>\n<p>Visualisez tous les points de contact client et la satisfaction client par l&#8217;interface individuelle et le point de contact<br \/>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#002d56&#8243; custom_padding=&#8221;|5px||5px|false|true&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#ffffff&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#ffffff&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; header_2_text_color=&#8221;#ffffff&#8221;]6. Assurer la qualit\u00e9 \u00e0 la source<br \/>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; header_2_text_color=&#8221;#ffffff&#8221;]Une qualit\u00e9 parfaite ne peut \u00eatre obtenue que lorsque chaque \u00e9l\u00e9ment du travail est correctement ex\u00e9cut\u00e9 du premier coup. Si une erreur se produit, elle doit \u00eatre d\u00e9tect\u00e9e et corrig\u00e9e au moment et au moment de sa cr\u00e9ation.<\/p>\n<p>&nbsp;<\/p>\n<p>Exemples de comportements id\u00e9aux<br \/>\n&#8211; Organiser les lieux de travail pour que les probl\u00e8mes potentiels deviennent imm\u00e9diatement visibles.<br \/>\n&#8211; Arr\u00eatez le travail pour corriger les erreurs avant de continuer.<br \/>\n[\/et_pb_text][et_pb_blurb title=&#8221;Alignement des solutions d&#8217;Interfacing&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%57%%&#8221; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#edf000&#8243; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;17px&#8221;]Les forums sont li\u00e9s au processus et \u00e0 la t\u00e2che pour identifier la source exacte du probl\u00e8me et les mesures prises pour une r\u00e9solution imm\u00e9diate<br \/>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#002d56&#8243; custom_padding=&#8221;|5px||5px|false|true&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; header_2_text_color=&#8221;#ffffff&#8221;]7. Rechercher la perfection<br \/>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; header_2_text_color=&#8221;#ffffff&#8221;]La perfection est une aspiration peu probable mais dont la poursuite cr\u00e9e un \u00e9tat d&#8217;esprit et une culture d&#8217;am\u00e9lioration continue. La r\u00e9alisation de ce qui est possible n&#8217;est limit\u00e9e que par les paradigmes \u00e0 travers lesquels nous voyons et comprenons le monde.<\/p>\n<p>&nbsp;<\/p>\n<p>Exemples de comportements id\u00e9aux<br \/>\n<span style=\"font-size: 18px;\">&#8211; Cr\u00e9ez des solutions \u00e0 long terme plut\u00f4t que de laisser des correctifs temporaires en place.<br \/>\n<\/span>&#8211; Travailler constamment \u00e0 la simplification du travail.<br \/>\n[\/et_pb_text][et_pb_blurb title=&#8221;Alignement des solutions d&#8217;Interfacing&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%57%%&#8221; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#edf000&#8243; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;17px&#8221;]Bas\u00e9 sur un programme, pas sur un projet: d\u00e9ploy\u00e9 aupr\u00e8s de chaque employ\u00e9 de l&#8217;entreprise pour faire partie de la culture d&#8217;entreprise<\/p>\n<p>Favorise l&#8217;am\u00e9lioration continue avec une surveillance continue<br \/>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#002d56&#8243; custom_padding=&#8221;|5px||5px|false|true&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#ffffff&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#ffffff&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; header_2_text_color=&#8221;#ffffff&#8221;]8. Cr\u00e9er la coh\u00e9rence de l&#8217;objectif<br \/>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; header_2_text_color=&#8221;#ffffff&#8221;]Une clart\u00e9 in\u00e9branlable sur les raisons pour lesquelles l&#8217;organisation existe, o\u00f9 elle va et comment elle y arrivera permet aux gens d&#8217;aligner leurs actions, ainsi que d&#8217;innover, de s&#8217;adapter et de prendre des risques avec plus de confiance.<\/p>\n<p>&nbsp;<\/p>\n<p>Exemples de comportements id\u00e9aux<br \/>\n&#8211; Communiquez clairement la direction et le but de l&#8217;organisation \u00e0 tous.<br \/>\n&#8211; Fixez des objectifs li\u00e9s aux objectifs g\u00e9n\u00e9raux de l&#8217;organisation.<br \/>\n[\/et_pb_text][et_pb_blurb title=&#8221;Alignement des solutions d&#8217;Interfacing&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%57%%&#8221; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#edf000&#8243; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;17px&#8221;]Des objectifs clairement d\u00e9finis avec des sous-objectifs qui soutiennent le but individuel et des indicateurs de performance qui quantifient et surveillent la performance de cet objectif.<\/p>\n<p>Documentation et communication de toutes les politiques et valeurs de haut niveau de l&#8217;entreprise<br \/>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#002d56&#8243; custom_padding=&#8221;|5px||5px|false|true&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; header_2_text_color=&#8221;#ffffff&#8221;]9. Penser de mani\u00e8re syst\u00e9mique<br \/>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; header_2_text_color=&#8221;#ffffff&#8221;]En comprenant les relations et l&#8217;interd\u00e9pendance au sein d&#8217;un syst\u00e8me, nous sommes en mesure de prendre de meilleures d\u00e9cisions et des am\u00e9liorations.<\/p>\n<p>&nbsp;<\/p>\n<p>Exemples de comportements id\u00e9aux<br \/>\n&#8211; \u00c9liminer toute barri\u00e8re qui emp\u00eache la circulation des id\u00e9es, des informations, des d\u00e9cisions, des produits, etc.<br \/>\n[\/et_pb_text][et_pb_blurb title=&#8221;Alignement des solutions d&#8217;Interfacing&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%57%%&#8221; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#edf000&#8243; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;17px&#8221;]Capacit\u00e9 ouverte de soulever des probl\u00e8mes, des d\u00e9fis, des barri\u00e8res, des exceptions, etc. sur la pr\u00e9vention de la capacit\u00e9 des organisations \u00e0 atteindre un objectif sp\u00e9cifique et \u00e0 signaler les changements et am\u00e9liorations recommand\u00e9s qui soutiennent cet objectif<\/p>\n<p>R\u00e9partition des objectifs et des indicateurs de performance jusqu&#8217;au niveau des employ\u00e9s afin qu&#8217;ils comprennent comment leurs objectifs s&#8217;alignent avec les objectifs de l&#8217;entreprise.<br \/>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#002d56&#8243; custom_padding=&#8221;|5px||5px|false|true&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#ffffff&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#ffffff&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; header_2_text_color=&#8221;#ffffff&#8221;]10. Cr\u00e9er de la valeur pour le client<br \/>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;18px&#8221; header_2_text_color=&#8221;#ffffff&#8221;]En fin de compte, la valeur doit \u00eatre d\u00e9finie \u00e0 travers le prisme de ce qu&#8217;un client veut et est pr\u00eat \u00e0 payer. Les organisations qui ne parviennent pas \u00e0 fournir \u00e0 la fois efficacement et efficacement ce r\u00e9sultat fondamental ne peuvent pas \u00eatre soutenues \u00e0 long terme.<\/p>\n<p>&nbsp;<\/p>\n<p>Exemples de comportements id\u00e9aux<br \/>\n&#8211; Travailler \u00e0 comprendre les besoins et les attentes des clients.<br \/>\n[\/et_pb_text][et_pb_blurb title=&#8221;Alignement des solutions d&#8217;Interfacing&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%57%%&#8221; icon_color=&#8221;#ffffff&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#edf000&#8243; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;17px&#8221;]Aligner les mesures client sur les objectifs de l&#8217;entreprise et directement align\u00e9 sur les processus op\u00e9rationnels<\/p>\n<p>Surveiller la performance des mesures cl\u00e9s des clients (internes et externes)<\/p>\n<p>Sondez la satisfaction des clients avec la visualisation des zones probl\u00e9matiques<br \/>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.5.8&#8243; background_enable_color=&#8221;off&#8221; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; custom_padding_phone=&#8221;5vw||5vw||false|false&#8221; top_divider_color=&#8221;#002d56&#8243; top_divider_height=&#8221;22px&#8221; box_shadow_style=&#8221;preset3&#8243; transparent_background=&#8221;off&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; locked=&#8221;off&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;3.29.2&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;80vw&#8221; width_last_edited=&#8221;on|phone&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/stg-interfacingcom-itcstaging.kinsta.cloud\/wp-content\/uploads\/2020\/10\/SHINGO-MODEL-PIC1.png&#8221; alt=&#8221;PRINCIPES SHINGO D&#8217;EXCELLENCE OP\u00c9RATIONNELLE&#8221; title_text=&#8221;SHINGO-MOD\u00c8LE-PIC1&#8243; align=&#8221;center&#8221; admin_label=&#8221;PRINCIPLES OF OPERATIONAL EXCELLENCE<br \/>\nimage&#8221; _builder_version=&#8221;4.5.8&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||||false|false&#8221; box_shadow_style=&#8221;preset2&#8243;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.5.8&#8243; background_enable_color=&#8221;off&#8221; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; custom_padding_phone=&#8221;5vw||5vw||false|false&#8221; top_divider_style=&#8221;arrow3&#8243; top_divider_color=&#8221;#002d56&#8243; top_divider_height=&#8221;22px&#8221; box_shadow_style=&#8221;preset3&#8243; transparent_background=&#8221;off&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; locked=&#8221;off&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;3.29.2&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;80vw&#8221; width_last_edited=&#8221;on|phone&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.5.8&#8243; text_font_size=&#8221;15&#8243; header_text_color=&#8221;#474747&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;||6px|||&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Pourquoi Interfacing?<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.5.8&#8243; text_text_color=&#8221;#474747&#8243; text_font_size=&#8221;15&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;justified&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221;]Les consultants en interface ont une vaste exp\u00e9rience avec le mod\u00e8le Shingo et dans l&#8217;orientation des organisations sur la fa\u00e7on de mettre en \u0153uvre ce mod\u00e8le. Ils sont \u00e9galement exp\u00e9riment\u00e9s dans l&#8217;identification et la d\u00e9finition de la port\u00e9e des \u00e9tapes cl\u00e9s de la mise en \u0153uvre, ainsi que dans la collecte et la documentation des exigences d&#8217;affaire et des crit\u00e8res de s\u00e9lection n\u00e9cessaires pour garantir que l&#8217;ex\u00e9cution et les cycles d&#8217;am\u00e9lioration continue restent un succ\u00e8s.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/stg-interfacingcom-itcstaging.kinsta.cloud\/contact\">Nous contacter<\/a> pour plus d&#8217;informations.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; module_id=&#8221;Essayez maintenant&#8221; _builder_version=&#8221;3.22&#8243; background_color=&#8221;#002d56&#8243; custom_padding_tablet=&#8221;5vw|0|5vw|0|false|false&#8221; custom_padding_phone=&#8221;5vw||5vw||false|false&#8221; transparent_background=&#8221;off&#8221; locked=&#8221;off&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; column_padding_mobile=&#8221;on&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;3.29.2&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;||||false|false&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;off&#8221; locked=&#8221;off&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_id=&#8221;Trynow&#8221; _builder_version=&#8221;4.5.8&#8243; text_font_size=&#8221;18px&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;justified&#8221; background_layout=&#8221;dark&#8221; custom_padding=&#8221;||0px|||&#8221; header_text_align_tablet=&#8221;center&#8221; header_text_align_phone=&#8221;&#8221; header_text_align_last_edited=&#8221;on|tablet&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221;]<\/p>\n<h1 style=\"text-align: left;\">Testez notre suite Enterprise Process Center (EPC) pour voir comment l&#8217;alignement de l&#8217;EPC sur le mod\u00e8le Shingo favoriserait le succ\u00e8s de votre organisation!<\/h1>\n<p style=\"text-align: justify;\">Documentez, am\u00e9liorez, standardisez et surveillez vos processus d\u2019affaires, risques et performances avec l&#8217;Enterprise Process Center\u00ae d\u2019Interfacing!<\/p>\n<p>[\/et_pb_text][et_pb_cta button_url=&#8221;\/download\/10603\/&#8221; button_text=&#8221;Lire la brochure EPC &#8221; _builder_version=&#8221;3.29.2&#8243; use_background_color=&#8221;off&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;left&#8221; button_alignment_tablet=&#8221;center&#8221; button_alignment_phone=&#8221;&#8221; button_alignment_last_edited=&#8221;on|tablet&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; button_letter_spacing_hover=&#8221;0&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;on&#8221; button_letter_spacing__hover=&#8221;0&#8243; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_cta][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Download Form&#8221; _builder_version=&#8221;3.29.2&#8243; text_text_color=&#8221;#002d56&#8243; text_font_size=&#8221;15&#8243; header_text_color=&#8221;#002d56&#8243; header_font_size=&#8221;24px&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||||false|false&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;-20px||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;0px||0px||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221;]<form\n        method=\"post\"\n        id=\"form-89247\"\n        class=\"leadform default  js__leadform-submit\"\n        data-uid=\"download\">\n\n<!--    <input name=\"publicid\" type=\"hidden\" value=\"--><!--\">-->\n    <input name=\"leadsource\" type=\"hidden\" value=\"default\">\n    <input name=\"cid\" type=\"hidden\" value=\"\">\n    <input name=\"cgrp\" type=\"hidden\" value=\"\">\n    <input name=\"redirect\" type=\"hidden\" value=\"https:\/\/stg-interfacingcom-itcstaging.kinsta.cloud\/thank-you-software\">\n    <input name=\"redirect_type\" type=\"hidden\" value=\"preload\">\n\n    <div class=\"message\"><\/div>\n\n    \n        <table>\n            <tbody>\n            <tr>\n                <td>\n                    <input type=\"text\"\n       class=\"content-column one_half newform\"\n       name=\"firstname\"\n       placeholder=\"Pr\u00e9nom*\"\n       required \/>                <\/td>\n                <td>\n                    <input type=\"text\"\n       class=\"content-column one_half newform\"\n       name=\"lastname\"\n       placeholder=\"Nom*\"\n       required \/>                <\/td>\n            <\/tr>\n            <tr>\n                <td>\n                    <input type=\"text\"\n       class=\"content-column one_half newform\"\n       name=\"phone\"\n       placeholder=\"T\u00e9l\u00e9phoner\"\n       required \/>                <\/td>\n                <td>\n                    <input type=\"email\"\n       class=\"content-column one_half newform\"\n       name=\"email\"\n       placeholder=\"Courriel professionnel\"\n       data-error-message-business-email=\"A business email is required\"\n       required \/>\n                <\/td>\n            <\/tr>\n            <tr>\n                <td>\n                    <input type=\"text\"\n       class=\"content-column one_half newform\"\n       name=\"title\"\n       placeholder=\"Poste*\"\n       required \/>                <\/td>\n                <td>\n                    <input type=\"text\"\n       class=\"content-column one_half newform\"\n       name=\"company\"\n       placeholder=\"Soci\u00e9t\u00e9*\"\n       required \/>                <\/td>\n            <\/tr>\n            <tr>\n                <td>\n                    <select name=\"industry\" required>\n    <option value=\"\">Industrie*<\/option>\n    <option value=\"Banking\">Banking<\/option>\n    <option value=\"Communications\">Communications<\/option>\n    <option value=\"Construction\">Construction<\/option>\n    <option value=\"Consulting\">Consulting<\/option>\n    <option value=\"Education\">Education<\/option>\n    <option value=\"Energy\">Energy<\/option>\n    <option value=\"Engineering\">Engineering<\/option>\n    <option value=\"Finance\">Finance<\/option>\n    <option value=\"Food &amp; Beverage\">Food &amp; Beverage<\/option>\n    <option value=\"Government\">Government<\/option>\n    <option value=\"Healthcare\">Healthcare<\/option>\n    <option value=\"Hospitality\">Hospitality<\/option>\n    <option value=\"Manufacturing\">Manufacturing<\/option>\n    <option value=\"Retail\">Retail<\/option>\n    <option value=\"Shipping\">Shipping<\/option>\n    <option value=\"Technology\">Technology<\/option>\n    <option value=\"Telecommunications\">Telecommunications<\/option>\n    <option value=\"Transportation\">Transportation<\/option>\n    <option value=\"Utilities\">Utilities<\/option>\n    <option value=\"Other\">Autre<\/option>\n<\/select>                <\/td>\n                <td>\n                    <select name=\"country\" required>\n    <option value=\"\">Pays*<\/option>\n    <option value=\"United States\">United States<\/option>\n    <option value=\"Canada\">Canada<\/option>\n    <option value=\"Afghanistan\">Afghanistan<\/option>\n    <option value=\"Albania\">Albania<\/option>\n    <option value=\"Algeria\">Algeria<\/option>\n    <option value=\"American Samoa\">American Samoa<\/option>\n    <option value=\"Andorra\">Andorra<\/option>\n    <option value=\"Angola\">Angola<\/option>\n    <option value=\"Anguilla\">Anguilla<\/option>\n    <option value=\"Antarctica\">Antarctica<\/option>\n    <option value=\"Antigua And Barbuda\">Antigua And Barbuda<\/option>\n    <option value=\"Argentina\">Argentina<\/option>\n    <option value=\"Armenia\">Armenia<\/option>\n    <option value=\"Aruba\">Aruba<\/option>\n    <option value=\"Australia\">Australia<\/option>\n    <option value=\"Austria\">Austria<\/option>\n    <option value=\"Azerbaijan\">Azerbaijan<\/option>\n    <option value=\"Bahamas\">Bahamas<\/option>\n    <option value=\"Bahrain\">Bahrain<\/option>\n    <option value=\"Bangladesh\">Bangladesh<\/option>\n    <option value=\"Barbados\">Barbados<\/option>\n    <option value=\"Belarus\">Belarus<\/option>\n    <option value=\"Belgium\">Belgium<\/option>\n    <option value=\"Belize\">Belize<\/option>\n    <option value=\"Benin\">Benin<\/option>\n    <option value=\"Bermuda\">Bermuda<\/option>\n    <option value=\"Bhutan\">Bhutan<\/option>\n    <option value=\"Bolivia\">Bolivia<\/option>\n    <option value=\"Bosnia And Herzegovina\">Bosnia And Herzegovina<\/option>\n    <option value=\"Botswana\">Botswana<\/option>\n    <option value=\"Bouvet Island\">Bouvet Island<\/option>\n    <option value=\"Brazil\">Brazil<\/option>\n    <option value=\"British Indian Ocean Territory\">British Indian Ocean Territory<\/option>\n    <option value=\"Brunei Darussalam\">Brunei Darussalam<\/option>\n    <option value=\"Bulgaria\">Bulgaria<\/option>\n    <option value=\"Burkina Faso\">Burkina Faso<\/option>\n    <option value=\"Burundi\">Burundi<\/option>\n    <option value=\"Cambodia\">Cambodia<\/option>\n    <option value=\"Cameroon\">Cameroon<\/option>\n    <option value=\"Cape Verde\">Cape Verde<\/option>\n    <option value=\"Cayman Islands\">Cayman Islands<\/option>\n    <option value=\"Central African Republic\">Central African Republic<\/option>\n    <option value=\"Chad\">Chad<\/option>\n    <option value=\"Chile\">Chile<\/option>\n    <option value=\"China\">China<\/option>\n    <option value=\"Christmas Island\">Christmas Island<\/option>\n    <option value=\"Cocos (keeling) Islands\">Cocos (keeling) Islands<\/option>\n    <option value=\"Colombia\">Colombia<\/option>\n    <option value=\"Comoros\">Comoros<\/option>\n    <option value=\"Congo\">Congo<\/option>\n    <option value=\"Congo, The Democratic Republic Of The\">Congo, The Democratic Republic Of The<\/option>\n    <option value=\"Cook Islands\">Cook Islands<\/option>\n    <option value=\"Costa Rica\">Costa Rica<\/option>\n    <option value=\"Cote D'ivoire\">Cote D'ivoire<\/option>\n    <option value=\"Croatia\">Croatia<\/option>\n    <option value=\"Cuba\">Cuba<\/option>\n    <option value=\"Cyprus\">Cyprus<\/option>\n    <option value=\"Czech Republic\">Czech Republic<\/option>\n    <option value=\"Denmark\">Denmark<\/option>\n    <option value=\"Djibouti\">Djibouti<\/option>\n    <option value=\"Dominica\">Dominica<\/option>\n    <option value=\"Dominican Republic\">Dominican Republic<\/option>\n    <option value=\"East Timor\">East Timor<\/option>\n    <option value=\"Ecuador\">Ecuador<\/option>\n    <option value=\"Egypt\">Egypt<\/option>\n    <option value=\"El Salvador\">El Salvador<\/option>\n    <option value=\"Equatorial Guinea\">Equatorial Guinea<\/option>\n    <option value=\"Eritrea\">Eritrea<\/option>\n    <option value=\"Estonia\">Estonia<\/option>\n    <option value=\"Ethiopia\">Ethiopia<\/option>\n    <option value=\"Falkland Islands (malvinas)\">Falkland Islands (malvinas)<\/option>\n    <option value=\"Faroe Islands\">Faroe Islands<\/option>\n    <option value=\"Fiji\">Fiji<\/option>\n    <option value=\"Finland\">Finland<\/option>\n    <option value=\"France\">France<\/option>\n    <option value=\"French Guiana\">French Guiana<\/option>\n    <option value=\"French Polynesia\">French Polynesia<\/option>\n    <option value=\"French Southern Territories\">French Southern Territories<\/option>\n    <option value=\"Gabon\">Gabon<\/option>\n    <option value=\"Gambia\">Gambia<\/option>\n    <option value=\"Georgia\">Georgia<\/option>\n    <option value=\"Germany\">Germany<\/option>\n    <option value=\"Ghana\">Ghana<\/option>\n    <option value=\"Gibraltar\">Gibraltar<\/option>\n    <option value=\"Greece\">Greece<\/option>\n    <option value=\"Greenland\">Greenland<\/option>\n    <option value=\"Grenada\">Grenada<\/option>\n    <option value=\"Guadeloupe\">Guadeloupe<\/option>\n    <option value=\"Guam\">Guam<\/option>\n    <option value=\"Guatemala\">Guatemala<\/option>\n    <option value=\"Guinea\">Guinea<\/option>\n    <option value=\"Guinea-bissau\">Guinea-bissau<\/option>\n    <option value=\"Guyana\">Guyana<\/option>\n    <option value=\"Haiti\">Haiti<\/option>\n    <option value=\"Heard Island And Mcdonald Islands\">Heard Island And Mcdonald Islands<\/option>\n    <option value=\"Holy See (vatican City State)\">Holy See (vatican City State)<\/option>\n    <option value=\"Honduras\">Honduras<\/option>\n    <option value=\"Hong Kong\">Hong Kong<\/option>\n    <option value=\"Hungary\">Hungary<\/option>\n    <option value=\"Iceland\">Iceland<\/option>\n    <option value=\"India\">India<\/option>\n    <option value=\"Indonesia\">Indonesia<\/option>\n    <option value=\"Iran\">Iran<\/option>\n    <option value=\"Iraq\">Iraq<\/option>\n    <option value=\"Ireland\">Ireland<\/option>\n    <option value=\"Israel\">Israel<\/option>\n    <option value=\"Italy\">Italy<\/option>\n    <option value=\"Jamaica\">Jamaica<\/option>\n    <option value=\"Japan\">Japan<\/option>\n    <option value=\"Jordan\">Jordan<\/option>\n    <option value=\"Kenya\">Kenya<\/option>\n    <option value=\"Kiribati\">Kiribati<\/option>\n    <option value=\"Korea, Democratic People's Republic Of\">Korea, Democratic People's Republic Of<\/option>\n    <option value=\"Korea, Republic Of (South)\">Korea, Republic Of (South)<\/option>\n    <option value=\"Kosovo\">Kosovo<\/option>\n    <option value=\"Kuwait\">Kuwait<\/option>\n    <option value=\"Kyrgyzstan\">Kyrgyzstan<\/option>\n    <option value=\"Lao People's Democratic Republic\">Lao People's Democratic Republic<\/option>\n    <option value=\"Latvia\">Latvia<\/option>\n    <option value=\"Lebanon\">Lebanon<\/option>\n    <option value=\"Lesotho\">Lesotho<\/option>\n    <option value=\"Liberia\">Liberia<\/option>\n    <option value=\"Libyan Arab Jamahiriya\">Libyan Arab Jamahiriya<\/option>\n    <option value=\"Liechtenstein\">Liechtenstein<\/option>\n    <option value=\"Lithuania\">Lithuania<\/option>\n    <option value=\"Luxembourg\">Luxembourg<\/option>\n    <option value=\"Macau\">Macau<\/option>\n    <option value=\"Macedonia\">Macedonia<\/option>\n    <option value=\"Madagascar\">Madagascar<\/option>\n    <option value=\"Malawi\">Malawi<\/option>\n    <option value=\"Malaysia\">Malaysia<\/option>\n    <option value=\"Maldives\">Maldives<\/option>\n    <option value=\"Mali\">Mali<\/option>\n    <option value=\"Malta\">Malta<\/option>\n    <option value=\"Marshall Islands\">Marshall Islands<\/option>\n    <option value=\"Martinique\">Martinique<\/option>\n    <option value=\"Mauritania\">Mauritania<\/option>\n    <option value=\"Mauritius\">Mauritius<\/option>\n    <option value=\"Mayotte\">Mayotte<\/option>\n    <option value=\"Mexico\">Mexico<\/option>\n    <option value=\"Micronesia, Federated States Of\">Micronesia, Federated States Of<\/option>\n    <option value=\"Moldova, Republic Of\">Moldova, Republic Of<\/option>\n    <option value=\"Monaco\">Monaco<\/option>\n    <option value=\"Mongolia\">Mongolia<\/option>\n    <option value=\"Montserrat\">Montserrat<\/option>\n    <option value=\"Montenegro\">Montenegro<\/option>\n    <option value=\"Morocco\">Morocco<\/option>\n    <option value=\"Mozambique\">Mozambique<\/option>\n    <option value=\"Myanmar\">Myanmar<\/option>\n    <option value=\"Namibia\">Namibia<\/option>\n    <option value=\"Nauru\">Nauru<\/option>\n    <option value=\"Nepal\">Nepal<\/option>\n    <option value=\"Netherlands\">Netherlands<\/option>\n    <option value=\"Netherlands Antilles\">Netherlands Antilles<\/option>\n    <option value=\"New Caledonia\">New Caledonia<\/option>\n    <option value=\"New Zealand\">New Zealand<\/option>\n    <option value=\"Nicaragua\">Nicaragua<\/option>\n    <option value=\"Niger\">Niger<\/option>\n    <option value=\"Nigeria\">Nigeria<\/option>\n    <option value=\"Niue\">Niue<\/option>\n    <option value=\"Norfolk Island\">Norfolk Island<\/option>\n    <option value=\"Northern Mariana Islands\">Northern Mariana Islands<\/option>\n    <option value=\"Norway\">Norway<\/option>\n    <option value=\"Oman\">Oman<\/option>\n    <option value=\"Pakistan\">Pakistan<\/option>\n    <option value=\"Palau\">Palau<\/option>\n    <option value=\"Palestinian Territory, Occupied\">Palestinian Territory, Occupied<\/option>\n    <option value=\"Panama\">Panama<\/option>\n    <option value=\"Papua New Guinea\">Papua New Guinea<\/option>\n    <option value=\"Paraguay\">Paraguay<\/option>\n    <option value=\"Peru\">Peru<\/option>\n    <option value=\"Philippines\">Philippines<\/option>\n    <option value=\"Pitcairn\">Pitcairn<\/option>\n    <option value=\"Poland\">Poland<\/option>\n    <option value=\"Portugal\">Portugal<\/option>\n    <option value=\"Puerto Rico\">Puerto Rico<\/option>\n    <option value=\"Qatar\">Qatar<\/option>\n    <option value=\"Reunion\">Reunion<\/option>\n    <option value=\"Romania\">Romania<\/option>\n    <option value=\"Russian Federation\">Russian Federation<\/option>\n    <option value=\"Rwanda\">Rwanda<\/option>\n    <option value=\"Saint Helena\">Saint Helena<\/option>\n    <option value=\"Saint Kitts And Nevis\">Saint Kitts And Nevis<\/option>\n    <option value=\"Saint Lucia\">Saint Lucia<\/option>\n    <option value=\"Saint Pierre And Miquelon\">Saint Pierre And Miquelon<\/option>\n    <option value=\"Saint Vincent And The Grenadines\">Saint Vincent And The Grenadines<\/option>\n    <option value=\"Samoa\">Samoa<\/option>\n    <option value=\"San Marino\">San Marino<\/option>\n    <option value=\"Sao Tome And Principe\">Sao Tome And Principe<\/option>\n    <option value=\"Saudi Arabia\">Saudi Arabia<\/option>\n    <option value=\"Senegal\">Senegal<\/option>\n    <option value=\"Serbia\">Serbia<\/option>\n    <option value=\"Seychelles\">Seychelles<\/option>\n    <option value=\"Sierra Leone\">Sierra Leone<\/option>\n    <option value=\"Singapore\">Singapore<\/option>\n    <option value=\"Slovakia\">Slovakia<\/option>\n    <option value=\"Slovenia\">Slovenia<\/option>\n    <option value=\"Solomon Islands\">Solomon Islands<\/option>\n    <option value=\"Somalia\">Somalia<\/option>\n    <option value=\"South Africa\">South Africa<\/option>\n    <option value=\"South Georgia &amp; South Sandwich Isl\">South Georgia &amp; South Sandwich Isl<\/option>\n    <option value=\"Spain\">Spain<\/option>\n    <option value=\"Sri Lanka\">Sri Lanka<\/option>\n    <option value=\"Sudan\">Sudan<\/option>\n    <option value=\"Suriname\">Suriname<\/option>\n    <option value=\"Svalbard And Jan Mayen\">Svalbard And Jan Mayen<\/option>\n    <option value=\"Swaziland\">Swaziland<\/option>\n    <option value=\"Sweden\">Sweden<\/option>\n    <option value=\"Switzerland\">Switzerland<\/option>\n    <option value=\"Syrian Arab Republic\">Syrian Arab Republic<\/option>\n    <option value=\"Taiwan\">Taiwan<\/option>\n    <option value=\"Tajikistan\">Tajikistan<\/option>\n    <option value=\"Tanzania, United Republic Of\">Tanzania, United Republic Of<\/option>\n    <option value=\"Thailand\">Thailand<\/option>\n    <option value=\"Togo\">Togo<\/option>\n    <option value=\"Tokelau\">Tokelau<\/option>\n    <option value=\"Tonga\">Tonga<\/option>\n    <option value=\"Trinidad And Tobago\">Trinidad And Tobago<\/option>\n    <option value=\"Tunisia\">Tunisia<\/option>\n    <option value=\"Turkey\">Turkey<\/option>\n    <option value=\"Turkmenistan\">Turkmenistan<\/option>\n    <option value=\"Turks And Caicos Islands\">Turks And Caicos Islands<\/option>\n    <option value=\"Tuvalu\">Tuvalu<\/option>\n    <option value=\"Uganda\">Uganda<\/option>\n    <option value=\"Ukraine\">Ukraine<\/option>\n    <option value=\"United Arab Emirates\">United Arab Emirates<\/option>\n    <option value=\"United Kingdom\">United Kingdom<\/option>\n    <option value=\"United States Minor Outlying Islands\">United States Minor Outlying Islands<\/option>\n    <option value=\"Uruguay\">Uruguay<\/option>\n    <option value=\"Uzbekistan\">Uzbekistan<\/option>\n    <option value=\"Vanuatu\">Vanuatu<\/option>\n    <option value=\"Venezuela\">Venezuela<\/option>\n    <option value=\"Virgin Islands, British\">Virgin Islands, British<\/option>\n    <option value=\"Virgin Islands, U.s.\">Virgin Islands, U.s.<\/option>\n    <option value=\"Wallis And Futuna\">Wallis And Futuna<\/option>\n    <option value=\"Western Sahara\">Western Sahara<\/option>\n    <option value=\"Yemen\">Yemen<\/option>\n    <option value=\"Zambia\">Zambia<\/option>\n    <option value=\"Zimbabwe\">Zimbabwe<\/option>\n    <option value=\"Vietnam\">Vietnam<\/option>\n    <option value=\"Kazakhstan\">Kazakhstan<\/option>\n    <option value=\"Oceania\">Oceania<\/option>\n<\/select>                <\/td>\n            <\/tr>\n            <tr>\n                <td>\n                    <select name=\"language\" required>\n    <option value=\"\">Langue<\/option>\n    <option value=\"English\">English<\/option>\n    <option value=\"French\">French<\/option>\n    <option value=\"Afrikanns\">Afrikanns<\/option>\n    <option value=\"Albanian\">Albanian<\/option>\n    <option value=\"Arabic\">Arabic<\/option>\n    <option value=\"Armenian\">Armenian<\/option>\n    <option value=\"Basque\">Basque<\/option>\n    <option value=\"Bengali\">Bengali<\/option>\n    <option value=\"Bulgarian\">Bulgarian<\/option>\n    <option value=\"Cambodian\">Cambodian<\/option>\n    <option value=\"Catalan\">Catalan<\/option>\n    <option value=\"Croation\">Croation<\/option>\n    <option value=\"Czech\">Czech<\/option>\n    <option value=\"Danish\">Danish<\/option>\n    <option value=\"Dutch\">Dutch<\/option>\n    <option value=\"Estonian\">Estonian<\/option>\n    <option value=\"Fiji\">Fiji<\/option>\n    <option value=\"Finnish\">Finnish<\/option>\n    <option value=\"Georgian\">Georgian<\/option>\n    <option value=\"German\">German<\/option>\n    <option value=\"Greek\">Greek<\/option>\n    <option value=\"Gujarati\">Gujarati<\/option>\n    <option value=\"Hebrew\">Hebrew<\/option>\n    <option value=\"Hindi\">Hindi<\/option>\n    <option value=\"Hungarian\">Hungarian<\/option>\n    <option value=\"Icelandic\">Icelandic<\/option>\n    <option value=\"Indonesian\">Indonesian<\/option>\n    <option value=\"Irish\">Irish<\/option>\n    <option value=\"Italian\">Italian<\/option>\n    <option value=\"Japanese\">Japanese<\/option>\n    <option value=\"Javanese\">Javanese<\/option>\n    <option value=\"Korean\">Korean<\/option>\n    <option value=\"Latin\">Latin<\/option>\n    <option value=\"Latvian\">Latvian<\/option>\n    <option value=\"Lithuanian\">Lithuanian<\/option>\n    <option value=\"Macedonian\">Macedonian<\/option>\n    <option value=\"Malay\">Malay<\/option>\n    <option value=\"Malayalam\">Malayalam<\/option>\n    <option value=\"Maltese\">Maltese<\/option>\n    <option value=\"Mandarin\">Mandarin<\/option>\n    <option value=\"Maori\">Maori<\/option>\n    <option value=\"Marathi\">Marathi<\/option>\n    <option value=\"Mongolian\">Mongolian<\/option>\n    <option value=\"Nepali\">Nepali<\/option>\n    <option value=\"Norwegian\">Norwegian<\/option>\n    <option value=\"Persian\">Persian<\/option>\n    <option value=\"Polish\">Polish<\/option>\n    <option value=\"Portuguese\">Portuguese<\/option>\n    <option value=\"Punjabi\">Punjabi<\/option>\n    <option value=\"Quechua\">Quechua<\/option>\n    <option value=\"Romanian\">Romanian<\/option>\n    <option value=\"Russian\">Russian<\/option>\n    <option value=\"Samoan\">Samoan<\/option>\n    <option value=\"Serbian\">Serbian<\/option>\n    <option value=\"Slovak\">Slovak<\/option>\n    <option value=\"Slovenian\">Slovenian<\/option>\n    <option value=\"Spanish\">Spanish<\/option>\n    <option value=\"Swahili\">Swahili<\/option>\n    <option value=\"Swedish\">Swedish<\/option>\n    <option value=\"Tamil\">Tamil<\/option>\n    <option value=\"Tatar\">Tatar<\/option>\n    <option value=\"Telugu\">Telugu<\/option>\n    <option value=\"Thai\">Thai<\/option>\n    <option value=\"Tibetan\">Tibetan<\/option>\n    <option value=\"Tonga\">Tonga<\/option>\n    <option value=\"Turkish\">Turkish<\/option>\n    <option value=\"Ukranian\">Ukranian<\/option>\n    <option value=\"Urdu\">Urdu<\/option>\n    <option value=\"Uzbek\">Uzbek<\/option>\n    <option value=\"Vietnamese\">Vietnamese<\/option>\n    <option value=\"Welsh\">Welsh<\/option>\n    <option value=\"Xhosa\">Xhosa<\/option>\n<\/select>                <\/td>\n                            <\/tr>\n            <tr>\n                <td colspan=\"2\">\n                    <span class=\"newsletter-field\">\n    <input type=\"checkbox\" name=\"newsletter\" \/>\n    <span>Oui, j'accepte de recevoir des communications sur les produits d'Interfacing.<\/span>\n    <\/em>\n<\/span>                <\/td>\n            <\/tr>\n            <\/tbody>\n        <\/table>\n\n    \n    <div class=\"buttoncenter\">\n        <button class=\"wpcf7-form-control wpcf7-submit\" type=\"submit\" style=\"\">\n            <i class=\"fa fa-circle-o-notch fa-spin\" style=\"display: none\"><\/i>\n            Submit        <\/button>\n    <\/div>\n\n<\/form>\n\n<style>\n    .message-success {\n        background: #7dde7d;\n        color: #fff;\n        padding: 10px 17px;\n        width: 98%;\n        margin: 0 auto;\n        border: 1px solid green;\n        font-size: 17px;\n    }\n    .message-error {\n        background: #de7d7d;\n        color: #fff;\n        padding: 10px 17px;\n        width: 98%;\n        margin: 0 auto;\n        border: 1px solid red;\n        font-size: 17px;\n    }\n<\/style>\n<script type=\"text\/javascript\">\n\n\n\n<\/script><br \/>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le mod\u00e8le Shingo &nbsp; Mesurer ce qui compte dans l&#8217;excellence op\u00e9rationnelle &nbsp; N\u00e9 \u00e0 Saga City, au Japon, Shigeo Shingo grandira pour devenir ing\u00e9nieur industriel et recevra un doctorat honorifique en gestion en reconnaissance de son expertise dans les pratiques de fabrication (ainsi que la force motrice derri\u00e8re les syst\u00e8mes de production Toyota). Son travail consistait \u00e0 d\u00e9finir la qualit\u00e9 \u00e0 la source, le flux de valeur \u00e0 travers les clients, la m\u00e9thodologie de travail avec z\u00e9ro inventaire et notamment son travail avec SMED (\u00e9change d&#8217;une minute de matrices) pour des machines \u00e0 prise rapide. Le Dr Shingo a ensuite \u00e9t\u00e9 honor\u00e9 en 1988 d&#8217;un prix annuel \u00e0 son nom (le prix Shingo pour l&#8217;excellence en fabrication). Le prix Shingo est d\u00e9cern\u00e9 chaque ann\u00e9e aux entreprises du monde entier qui obtiennent un \u00abstatut d&#8217;excellence op\u00e9rationnelle de classe mondiale\u00bb. Ce prix est officieusement appel\u00e9 le \u00abprix Nobel de la fabrication\u00bb, ayant atteint un statut de premier ordre au fil des ans. &nbsp; Qu&#8217;est-ce que le mod\u00e8le Shingo est et n&#8217;est pas Le mod\u00e8le Shingo comprend dix principes directeurs r\u00e9gissant la cr\u00e9ation de l&#8217;excellence op\u00e9rationnelle tout en les organisant en quatre dimensions. Le mod\u00e8le comprend \u00e9galement ce que l&#8217;on appelle le processus [&hellip;]<\/p>\n","protected":false},"author":33,"featured_media":236930,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[3055,12129],"tags":[12188,12187,12186],"class_list":["post-46579","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-category-fr","category-blogs-populaires","tag-lexcellence-operationnelle","tag-le-prix-du-modele-shingo","tag-modele-shingo"],"_links":{"self":[{"href":"https:\/\/stg-interfacingcom-itcstaging.kinsta.cloud\/fr\/wp-json\/wp\/v2\/posts\/46579"}],"collection":[{"href":"https:\/\/stg-interfacingcom-itcstaging.kinsta.cloud\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/stg-interfacingcom-itcstaging.kinsta.cloud\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/stg-interfacingcom-itcstaging.kinsta.cloud\/fr\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/stg-interfacingcom-itcstaging.kinsta.cloud\/fr\/wp-json\/wp\/v2\/comments?post=46579"}],"version-history":[{"count":5,"href":"https:\/\/stg-interfacingcom-itcstaging.kinsta.cloud\/fr\/wp-json\/wp\/v2\/posts\/46579\/revisions"}],"predecessor-version":[{"id":236940,"href":"https:\/\/stg-interfacingcom-itcstaging.kinsta.cloud\/fr\/wp-json\/wp\/v2\/posts\/46579\/revisions\/236940"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/stg-interfacingcom-itcstaging.kinsta.cloud\/fr\/wp-json\/wp\/v2\/media\/236930"}],"wp:attachment":[{"href":"https:\/\/stg-interfacingcom-itcstaging.kinsta.cloud\/fr\/wp-json\/wp\/v2\/media?parent=46579"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/stg-interfacingcom-itcstaging.kinsta.cloud\/fr\/wp-json\/wp\/v2\/categories?post=46579"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/stg-interfacingcom-itcstaging.kinsta.cloud\/fr\/wp-json\/wp\/v2\/tags?post=46579"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}